Upskill your team’s Design & Research Capability
Customer experience research and design is rapidly being democratized, with tasks traditionally performed by specialists now being undertaken by related roles.
Training is a key tool in ensuring the quality delivery of work and uplifting human-centered design capability across an organization. This is particularly important in an environment in which customer research functions are dispersed across a range of roles.
CareerXD offers a training approach to cultivate mastery in those team members who may have a surface knowledge of the experience design craft, and to bring new skills to those who are new to a customer-centered approach.
Capability Uplift – A Blended Approach
A one-size-fits-all approach to capability uplift is rarely the right solution. An approach that makes use of focused training, project mentoring and personalized coaching is the key to broad-scale capability uplift that helps organizations shift the dial to a customer-centric.
With eight different courses currently on offer, focused training is a targeted means of building skill in key areas. Courses can be delivered off-the-shelf or customized to suit your organization’s needs.
When seasoned design skills are in short supply, an external project mentor can be a great way to grow the team’s capability while also delivering high quality work.
One-on-one coaching for key team members is a powerful method of helping practitioners overcome obstacles and level-up their design careers. Coaching benefits practitioners at all levels, from those just starting out through to design leaders navigating the demands of new senior roles. Group coaching can also be provided to practitioners at similar skill levels through our Growth Pod coaching groups.
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